Refund policy

At, we are committed to providing quality products and a seamless shopping experience, however if you receive a damaged item, please read our refund policy below.

Damaged Items: If you receive a damaged item, we kindly request that you notify us within 1 week of the purchase date. Please contact our customer support team at with your order number and clear photographs of the damaged item. Once we receive your complaint and verify the damage, we will arrange for a replacement to be sent to you free of charge. In such cases, the damaged item will be picked up by our designated carrier.

Exchanges and Returns: We do not accept exchanges or returns for reasons other than damaged items. Please carefully review your order before completing the purchase. We encourage you to reach out to our customer support team at if you have any questions or concerns before placing your order.

Contact Us: If you have any questions about our refund policy, please contact our customer support team at We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing

The HilalFul team